Frequently Asked Questions
General Information
1. What services does HOD Pet Animal Hospital offer?
We provide comprehensive veterinary services including consultations, vaccinations, diagnostics (X-ray and ultrasound), soft tissue and orthopedic surgeries, dental care, laboratory testing, and a fully stocked petshop with veterinary-recommended products.
2. Where is the hospital located?
HOD Pet Animal Hospital is located in South Sabahiya, Kuwait, conveniently accessible for pet owners across the area.
3. What are your working hours?
We are open Wednesday to Monday, 11:30 AM to 6:30 PM.
(Tuesday: Closed)
4. Do I need an appointment, or do you accept walk-ins?
We recommend booking an appointment to minimize waiting time. However, walk-ins are accepted depending on availability and case priority.
Veterinary Care
5. How often should I take my pet to the vet?
Puppies/Kittens: Every 3–4 weeks during vaccination period
Adult pets: At least once a year
Senior pets: Every 6 months
Regular visits help detect health issues early and maintain overall wellness.
6. Do pets need blood tests before surgery?
Yes, pre-surgical blood tests are strongly recommended. They help assess organ function, detect hidden conditions, and ensure your pet can safely undergo anesthesia.
7. What vaccinations does my pet need?
Dogs: DHPP (Distemper, Hepatitis, Parvovirus), Rabies
Cats: FVRCP (Calicivirus, Rhinotracheitis, Panleukopenia), Rabies
Our veterinarians will create a customized vaccination schedule based on your pet’s age and lifestyle.
8. Do you handle emergency cases?
Yes. We handle urgent and emergency cases. If your pet is experiencing severe symptoms (difficulty breathing, seizures, trauma, etc.), please visit the hospital immediately.
Safety & Facility
9. Do you have isolation wards for contagious diseases?
Yes. We have dedicated isolation wards for conditions such as parvovirus, calicivirus, and ringworm, ensuring safe and controlled treatment while protecting other patients.
10. How do you maintain hygiene and infection control?
We follow strict clinical protocols and use veterinary-grade disinfectants such as F10 and Safe4 to ensure a clean and safe environment throughout the hospital.
Pet Health & Nutrition
11. Can you help me choose the right food for my pet?
Absolutely. Our veterinarians provide personalized nutritional advice and recommend high-quality veterinary diets, including VetExpert products available in our petshop.
12. Do you offer dental care for pets?
Yes. We provide professional dental cleaning, oral examinations, and treatment for dental diseases to maintain your pet’s overall health.
Digital Services & Records
13. Do you maintain medical records for pets?
Yes. We maintain detailed digital medical records from your pet’s first visit, ensuring accurate tracking of health history and better treatment planning.
14. Will I be able to access my pet’s medical records?
Yes. With our upcoming implementation of PetsApp, you will be able to access your pet’s records, test results, and vaccination history directly from your phone.
Follow us on our social media to be the first to know about our latest updates
15. What is PetsApp and how does it help me?
PetsApp is a digital platform that allows you to:
*Book appointments
*View test results and medical history
*Receive vaccination reminders
*Communicate directly with the hospital
It provides greater convenience and transparency in your pet’s healthcare.
Petshop & Pet accessories
16. Do you have a petshop at the hospital?
Yes. We have one of the largest in-hospital petshops in Kuwait, offering food, medications, and essential pet care products.
17. Do you sell veterinary-specific diets?
Yes. We stock VetExpert veterinary diets, recommended by our veterinarians for specific health conditions and overall wellness.
First-Time Pet Owners
18. I am a new pet owner. Can you guide me?
Absolutely. Our team provides complete guidance on:
*Vaccination schedules
*Nutrition Preventive care
*General pet management
We ensure you have the knowledge and support needed for responsible pet ownership.
Appointments & Contact
19. How can I book an appointment?
You can:
Call us directly - +965 23615024 | 23615025 | 23615026
Message us on WhatsApp - +965 90069966
(Soon) Book through PetsApp
20. What should I do if my pet shows unusual symptoms?
If your pet shows signs like vomiting, lethargy, breathing difficulty, or sudden behavioral changes, visit the hospital immediately. Early intervention is critical.